Robotic Process Automation for Customer Services

Customer is the raison d'être for any business. Therefore, serving the customer is more important than anything a business might do. Yet, customer service is among the most reviled of business functions. No one leaves that conversation happy. With RPA, customer interaction can be made better, more meaningful.

JiffyRPA: Press one if you care for your customer.

Customer service often involves a plethora of labor-intensive tasks such as rekeying data, updating different databases, toggling between multiple applications, and retrieving information, which dampen meaningful interactions with customers.

JiffyRPA can change that.

Processes JiffyRPA can automate

Collecting data at initial customer contact

Identifying the contact number and pulling up corresponding customer data, compiling data from across applications, and notification for missing information.

Procuring billing data

Extracting customer usage throughout the billing period and preparing their bill.

Issuing refunds

Verifying usage/claim, processing user account, calculating refunds, triggering financial transactions.

Speedy resolution of tickets

Improving the overall productivity of call center employees

Collecting data at initial customer contact

Identifying the contact number and pulling up corresponding customer data, compiling data from across applications, and notification for missing information.

Procuring billing data

Extracting customer usage throughout the billing period and preparing their bill.

Issuing refunds

Verifying usage/claim, processing user account, calculating refunds, triggering financial transactions.

Speedy resolution of tickets

Improving the overall productivity of call center employees