Robotic Process Automation for Insurance

Driven by marketing and Internet-enabled distribution, the insurance industry is in the ascendant. Yet, competition, customer expectations and stringent regulations make it difficult to differentiate oneself. With RPA, insurance companies can innovate quickly and thoughtfully.

JiffyRPA Automates Claims Processing For Global Health Insurance Provider; Reduces Time To Complete From 6 Days To 7 Minutes.

Our client, a Fortune500 health insurance provider, wanted to reduce turnaround times in processing claims for their customers. Marred by manual tasks and tedious processes, the client was looking to automate these processes to increase accuracy, reduce errors and serve their customers more effectively.

They chose JiffyRPA to achieve these goals.

JiffyRPA: Less paperwork, more fun work.

Insurers have to handle a high volume of documents across claims-processing, underwriting, and policy quotations. This never-ending trail of forms can leave them drowning in clerical work, compromising job satisfaction and customer experience.

JiffyRPA can change that!

Processes JiffyRPA can automate

Data collection for underwriting

Collecting information regarding customer’s credit-worthiness to enable smart underwriting.

Claims registration and processing

Monitoring mailbox for claims requests, collecting and extracting information from supporting documents, notifications to customer and upload for processing.

Reconciliation and settlements

Collating data from across accounts and reconciling them with cash and bank accounts, performing internal audit.

Business analytics

Compiling data from across sources to build meaningful and relevant dashboards to make informed business decisions.

Compliance checks

Collection of documents, verification, notifying the customer regarding inadequacies and flagging inconsistencies for manual intervention.

Customer support and service desk

Generation and review of performance reports

Customer support and service desk

Tracking service requests from customers, identifying tasks that are under automation and triggering those, and flagging tickets for manual intervention.

Data collection for underwriting

Collecting information regarding customer’s credit-worthiness to enable smart underwriting.

Claims registration and processing

Monitoring mailbox for claims requests, collecting and extracting information from supporting documents, notifications to customer and upload for processing.

Reconciliation and settlements

Collating data from across accounts and reconciling them with cash and bank accounts, performing internal audit.

Business analytics

Compiling data from across sources to build meaningful and relevant dashboards to make informed business decisions.

Compliance checks

Collection of documents, verification, notifying the customer regarding inadequacies and flagging inconsistencies for manual intervention.

Customer support and service desk

Generation and review of performance reports

Customer support and service desk

Tracking service requests from customers, identifying tasks that are under automation and triggering those, and flagging tickets for manual intervention.