Robotic Process Automation for IT Operations

Much of modern businesses rely on technology — every employee having multiple devices, using myriad free/paid tools, accessing mammoth amounts of data. Managing efficiency, accessibility, security, across all these devices and tools is a complex endeavor. With RPA, this can be made simpler.

JiffyRPA automates time-intensive IT operations; tickets resolved 24x7, 400+ hours saved every month.

Our client, the Middle East office of a Big Four auditing firm, with a 5000+ employees, needed to streamline time-consuming activities in service operations and IT maintenance, which were dependent on heavy manual effort.

With JiffyRPA, they automated these tasks to run with minimal human intervention, thus keeping the IT ticket desk available 24X7.

JiffyRPA: When even IT needs to be managed.

The IT service center in an organization is a high-transaction function, with hundreds, or even thousands of tickets being raised in a work day. However, the troubleshooting and resolution of many of these tickets is relatively simple and process-driven.

JiffyRPA can take care of that!

Processes JiffyRPA can automate

Routine maintenance and monitoring

Regular audit of IT assets, monitoring of asset age, tracking of tickets for each IT asset, updates and patch management.

Server and app monitoring

Monitoring server use, automated switch on and off mechanism, gauging application health, user management.

New email creation and distribution

Backup and restoration

Timely backup for data and application for each user across departments.

Password reset and unlock

Monitoring for requests, generating password reset links, updating across business applications, unlocking user-locked applications, escalate for manual intervention of company-locked applications.

Routine maintenance and monitoring

Regular audit of IT assets, monitoring of asset age, tracking of tickets for each IT asset, updates and patch management.

Server and app monitoring

Monitoring server use, automated switch on and off mechanism, gauging application health, user management.

New email creation and distribution

Backup and restoration

Timely backup for data and application for each user across departments.

Password reset and unlock

Monitoring for requests, generating password reset links, updating across business applications, unlocking user-locked applications, escalate for manual intervention of company-locked applications.