Robotic Process Automation for Retail

In stores, online, in apps, on Instagram, through WhatsApp, customers today want to have it where they are. To be where your customers are, you need technology that learns and adapts to your evolving needs. With RPA, retail businesses can innovate and adapt to demanding customers, quickly and efficiently.

JiffyRPA Automates Product Information Management For Leading E-commerce Company With 100% Accuracy, To Enable Audit Compliance.

Our client is a leading global consumer goods company, manufacturing over 35 product brands across 20 categories, earning a revenue of 5 billion USD. In order for their e-commerce listing to remain compliant across South East Asian and Australian (SEAA) countries, the teams were currently performing manual verification of product information.

JiffyRPA automated this process with 100% accuracy, and drastically improved turnaround times, across 300 SKUs.

JiffyRPA: Bringing the mountain to Muhammed.

The retail landscape has been disrupted by many revolutions in the past couple of decades. The rise of e-tailers, consolidation, innovative price war strategies, and an increasingly demanding customer have left traditional retail systems playing catch-up. Successful retailers of the future will be tech-driven, and that requires a boost in capabilities today.

JiffyRPA’s retail-focused solution is designed to give you that!

Processes JiffyRPA can automate

Managing new and existing stock/listings

Uploading information regarding new products, updating old product information, maintaining price up-to-date etc.

Sales analytics

Extracting data from across multiple systems to build consolidated custom dashboard for sales insights.

Monitoring of trade promotions and sales performance

Extracting performance information from sales tracking applications, comparing with performance across various promotional activities.

Demand and supply planning

Regular monitoring of sales orders and inventory, comparison, and notifications across the management and distribution system.

Handling potential supply chain disruptions

Enhancing customer relations and loyalty

Regular notifications to customers regarding their purchase, creating customized offers based on user behavior, sending seasonal offers to loyal customer etc.

Authorizing returns and exchanges instantly

Extracting information from physical bill, image upload, or information from the CRM, verifying with returns claims, triggering refunds or credit notes.

Responding to customer queries

Reading customer queries, understanding their questions and replying with appropriate messages from a pre-determined set of canned responses.

Managing new and existing stock/listings

Uploading information regarding new products, updating old product information, maintaining price up-to-date etc.

Sales analytics

Extracting data from across multiple systems to build consolidated custom dashboard for sales insights.

Monitoring of trade promotions and sales performance

Extracting performance information from sales tracking applications, comparing with performance across various promotional activities.

Demand and supply planning

Regular monitoring of sales orders and inventory, comparison, and notifications across the management and distribution system.

Handling potential supply chain disruptions

Enhancing customer relations and loyalty

Regular notifications to customers regarding their purchase, creating customized offers based on user behavior, sending seasonal offers to loyal customer etc.

Authorizing returns and exchanges instantly

Extracting information from physical bill, image upload, or information from the CRM, verifying with returns claims, triggering refunds or credit notes.

Responding to customer queries

Reading customer queries, understanding their questions and replying with appropriate messages from a pre-determined set of canned responses.